our approach

Sinclaire Solutions approaches every client’s business as if it were our own. We believe a consulting firm should be more than an advisor. We put ourselves in our clients’ shoes, align our incentives with their objectives, and collaborate to unlock the full potential of their business. This builds deep and enjoyable relationships.

The right approach is necessary for the right outcome. Sinclaire Solutions approaches work by applying its external knowledge to your organization’s internal way of doing work. We know that in order to maximize the potential of success for your company we need to shape our expert advice in a way that applies to your way of doing business. This allows us to create rich relationships with our clients.

Changing the Way, You Experience the World

Solving problems at the human level requires more than numbers or formulas. It requires solving problems with the experience in mind. Our deep understanding of the power of innovative design that is truly meaningful leads us to create something significant and far better altogether – something that not only changes how you think about the products you use every day, but changes the way you experience the world around you.

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries.It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At Sinclaire Solutions Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Sinclaire Solutions. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytic’s that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

How we can help?

Sinclaire Solutions BPS is a strong leader in providing next generation business process services to global enterprises. Our key capabilities are:

• Operations excellence based on our years of experience with large, global clients.
• Industry expertise with focus on select industry verticals at Sinclaire Solutions, combining IT and Business Process solutions.
• Transformation capability based on customer / industry needs and usage of flexible, innovative solutions including process automation, intelligent business platforms that work with existing IT landscape for the customer and new age assets in Cloud, Analytic’s, Mobility, Digital for the enterprise.
• Investing in Industry Solutions: It is flexible, adaptable, and customizable SRS platform, which helps deliver process metrics and drives down cost of operations.
• Pre-built Solutions focused on process improvements that can be used from Day 1 without significant investment.
• Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly.
• Driving Predictable Business Outcomes: Our Business Value Meter (BVM) delivers value by bringing in best practices, industry bench marking and domain insights together in terms of continuous improvements.
• Global Locations: 24X7 operations through one standardized global process and support in all major languages across different time zones.